Title

Research Specialist

Hours

Part-time or Full-time employee or contracted position

Description

Enavi is seeking a detail-oriented and intellectually curious Research Specialist to help us continue to drive phenomenal results for our eCommerce clients

As a Research Specialist, you will be collaborating with the CRO Lead on our client accounts, uncovering valuable customer insights by executing several forms of qualitative and quantitative research. A successful Research Specialist uses research to uncover a brand's customers’ pain points and motivations and uses this data to inform the CRO Lead and directly inform strategies that shape high-impact experimentation programs.

This is a Unique Opportunity!

Enavi is a small agency that has a diverse slate of clients and team members. We are looking for a driven and proactive Research Specialist, who recognizes areas of improvement, and values being an integral part of a team. The ideal candidate is energized by asking the right questions, digging deeper for answers, and synthesizing insights that reveal what our clients’ site users really need—and what’s getting in their way.

Operating in this role you will need to be able to closely manage several programs and deliverables simultaneously, and have the skill to coordinate and communicate clearly within your team. Have you heard from others, “Wow, you really interpreted all this based on that?!” and “You did a great job communicating that in an uncomplicated way.” Then you may be the candidate we are looking for!

What Will I Be Doing?

As an Enavi Research Specialist your day will often flow like this (This list is not comprehensive of all responsibilities, but meant to give you a look into a day at Enavi!):

• Conduct weekly scheduled conversion research for a variety of our clients Enavi’s 5i Method of CRO:
  • Leading qualitative research efforts such as user testing, surveys, session replays, polls, interviews, and customer support analyses.
  • Conducting quantitative research using analytics platforms and behavioral tracking tools to identify patterns, friction points, and drop-off moments.
• Translating research findings into actionable insights and working collaboratively with the CRO Lead to inform strategic test hypotheses and guiding CRO program direction.
• Proactively identifying areas of opportunity in the user journey based on data and behavioural insights.
• Support weekly data monitoring activities and create reports on findings.
• Serve as the technical CRO research expert for clients.

Qualifications

• 1-2 years of conversion optimization experience at an agency.
• Google Analytics Savvy